Sales Policy of Bomtopix

1. Products

  • Quality: We are committed to providing healthy dogs, thoroughly health-checked and fully vaccinated.
  • Detailed Information: Each product is described in detail regarding breed, age, size, and other relevant information.

2. Pricing

  • Transparency: Prices are clearly listed on the website, including shipping costs and additional services.
  • Promotions: We regularly offer promotions and discounts for loyal customers.

3. Payment

  • Payment Methods: We accept payments via bank transfer, credit card, and popular e-wallets.
  • Security: Customer payment information is kept absolutely confidential.

4. Order Processing

  • Processing Time: Orders will be processed within 24 hours upon receipt of payment.
  • Order Confirmation: Customers will receive an order confirmation email with detailed shipping information.

5. Shipping

  • Shipping Methods: We collaborate with reputable carriers to ensure that pets are delivered to customers safely and on time.
  • Delivery Time: Estimated delivery time is 3-7 working days, depending on the shipping address.
  • Shipping Fees: Shipping fees are calculated based on distance and the weight of the dog.

6. Returns

  • Return Policy: Customers can return within 7 days if the dog does not meet the promised standards.
  • Return Conditions: The product must be intact, undamaged, and accompanied by all relevant documents.

7. Warranty

  • Warranty Policy: We guarantee the health of the dog for 30 days from the date of delivery.
  • Medical Support: During the warranty period, if the dog encounters any health issues, we will support medical expenses.

8. Customer Service

  • Consultation: Our staff is always ready to advise and answer any questions from customers.
  • After-Sales Support: We provide after-sales support, including guidance on dog care and nurturing.